goLance Support

How to Find Freelancers on goLancegoLance gives clients several tools to search for freelancers, review their experience, and contact or hire suitable candidates. Completing your Cultural Assessmen...

How to View Client Analytics on goLanceThe Analytics section gives clients an overview of their spending, tracked time, milestones, scheduled payments, and bonuses across their goLance contracts.Wh...

goPoints is goLance's loyalty program that rewards freelancers for receiving payments through the platform. You can use your points to book hotels, flights, and other travel experiences.Who Can Ear...

If you need help with your goLance account, payments, contracts, ID verification, or any other platform-related issue, you can contact the goLance Support team using one of the methods below.Contac...

If you see an error message stating that certain account actions are restricted, it usually means your account is currently under review.This can apply to both freelancers and clients. While your a...

Freelancers may request Time Off if their clients have enrolled them in a Time Off Request policy. You can request Time Off from the contract page under the Time Off tab.If you have more than one c...

A step-by-step walkthrough for US-based goLance contractors to complete their one-time Stripe account onboarding.Estimated time 3–5 minutesTotal steps 8 stepsApplies to US contractorsBefore you beg...

This article explains the basics of withdrawing your earnings on goLance: which withdrawal methods exist, how to request a withdrawal, and how long each method usually takes1. Withdrawal-Method Typ...

Surveys help you stay ahead of misunderstandings and delays by gathering context directly from your contractors. Instead of waiting for explanations or sending follow-ups, the system detects unusua...

Managing Time Off RequestsAfter setting up your Time Off Request policies and enrolling your freelancers, they can start submitting their requests. In this article, we will guide you through the pr...