goLance Support

As a freelancer, your safety and privacy are essential, and that's why goLance places a significant emphasis on keeping your data secure. However, it's important to note that as a user, you play a ...

When working on goLance, it's important to take steps to protect your contracts. Here are some security tips to help you do just that: Look at the feedback score Before you hire a freelancer or ac...

Report the user immediately, we will analyze the case and block the user if we confirm it is indeed a scam. How to flag a suspicious user We are always on the look out and doing our best to block s...

You can alter your email notification settings within your Account Settings. Click on your profile picture and select Account Settings. Click on the Notifications tab. All email notifications are ...

goLance actively sends new job listings to freelancers that meet the job requirements based on their skills and work history. Job alerts via email can be set up within your goLance Notification Set...

You can change your password at any time by going to your Account Settings. You must enter your current password before entering a new password. Click on your avatar and select Account Settings Cl...

How to Close Your goLance Account We're sorry to see you go! If you have decided to close your goLance account, here's what you need to know before contacting customer service to do so: Close all ...

You can update your account information at any time, but some edits might require verification such as changing withdrawal methods, name, phone number, or address changes. Click on your profile p...

The W-9 and W-8BEN are U.S. tax forms used to determine your tax status as a U.S. or non-U.S. person. These forms help goLance and the IRS comply with local regulations. You must have a completed ...

You should first ensure that your contract is set up to submit invoices to your client. You can check this in your contract settings. By default, it is NOT enabled. Ask your client to enable it, t...