goLance Support

You can update your password at any time from your Account Settings.Change Your PasswordTo update your password:Click your profile picture (avatar) in the top-right cornerSelect Account SettingsGo ...

How to Close Your goLance AccountWe’re sorry to see you go. Before deleting your account, please follow the steps below to ensure everything is completed properly.Before You Delete Your Account1. C...

goLance requires all users to complete a tax form before they can withdraw earnings or accept new offers. The W-9 and W-8BEN are U.S. tax forms used to determine whether you are considered a U.S. o...

You should first ensure that your contract is set up to submit invoices to your client.You may submit a manual invoice under your contract page. To send a manual invoice, follow these steps:Click o...

The goMeter is an app that can be used by freelancers to log time and track activities. The app captures screenshots of the device randomly every ten minutes and it is attached to the work diary o...

Log in to your goLance account and click on the profile icon in the top right-hand corner.  You may also download it from the goLance website, scroll down to the footer, and click on goMeter 2. Se...

Download and install the goMeter  Log in to your goLance account and click on the profile icon in the top right-hand corner.  You may also do it from the goLance website, scroll down to the footer,...

If you are experiencing issues with goMeter, we recommend reviewing our troubleshooting guides first, as they may help resolve common issues quickly.Helpful troubleshooting articles: Troubleshootin...

If you are working on multiple hourly contracts, you can easily switch between contracts in goMeter.Switching to a Different ContractClick the Stop button to stop tracking time on your current cont...

One simple solution to many goMeter problems is to reinstall goMeter. To uninstall goMeter on macOS: Close the goMeter Open the 'Finder' Go to the 'Applications directory' Drag the goMeter's icon...