goLance Support

When working on goLance, it's important to take steps to protect your contracts. Here are some security tips to help you do just that: Look at the feedback score Before you hire a freelancer or ac...

Please contact our support team immediately through the goLance chatbot to report the user. We will investigate the case thoroughly and block the account if fraudulent activity is confirmed.While w...

Reach an 80% completion score to unlock visibility controls. Visit your Profile Insights to toggle your goLance public status on or off. Need Help? We hope this guide was helpful! If you have quest...

You can manage your email notification preferences at any time from your Account Settings.How to Update Your Email NotificationsClick your profile picture in the top-right cornerSelect Account Sett...

You can update your password at any time from your Account Settings.Change Your PasswordTo update your password:Click your profile picture (avatar) in the top-right cornerSelect Account SettingsGo ...

How to Close Your goLance AccountWe’re sorry to see you go. Before deleting your account, please follow the steps below to ensure everything is completed properly.Before You Delete Your Account1. C...

The W-9 and W-8BEN are U.S. tax forms used to determine your tax status as a U.S. or non-U.S. person. These forms help goLance and the IRS comply with local regulations. You must have a completed ...

You should first ensure that your contract is set up to submit invoices to your client.You may submit a manual invoice under your contract page. To send a manual invoice, follow these steps:Click o...

The goMeter is an app that can be used by freelancers to log time and track activities. The app captures screenshots of the device randomly every ten minutes and it is attached to the work diary o...

What are Activity Codes? goLance offers users a great way to report activities. For hourly contracts, clients can list activity codes relevant to a contractor's daily tasks. This can help both the...