goLance Support

Get Paid Faster with the goLance Virtual Card Need your money sooner? Get a goLance Virtual Card and start using it instantly for online transactions. The goLance Virtual Card is a fast, flexible, ...

You can now add goLance virtual cards to Apple Pay, Google Pay, and Samsung Pay for quick and convenient use in stores, online, and other services. This feature allows you to make instant payments ...

Keep Communication on goLanceEngaging in communication or payments outside of goLance carries significant risk and bypasses our built-in fraud detection systems. To ensure your protection, we stron...

Yes. Completing your profile helps improve your visibility on goLance and can increase your chances of getting hired. Making your profile visible to clientsTo make your profile visible to other cli...

Your privacy is our priority, so your personal information is protected and encrypted. For the best protection, we recommend that you follow these steps to ensure your account is safe. How to Secur...

If you see the message "Verification Is Under Review", it means that your submitted documents are currently being reviewed by the Security team as part of the verification process.This is a standar...

This error shows when you are trying to upload a file to our system that is too large. Solutions: Resize the file to be smaller, and try again. Upload the file to Google Docs or another third-part...

When joining a company on goLance, contractors may be classified as either Exclusive or Non-Exclusive. This determines how you can work on the platform and how payments are handled.Exclusive Contra...

To help maintain a safe and high-quality experience for clients and freelancers, goLance reviews job postings to ensure they follow our platform rules and policies.If your job was declined, it does...

To help maintain a safe and trustworthy environment for clients and freelancers, all users on goLance are required to follow our platform rules and Terms of Service. If these rules are violated, yo...