goLance Support

Get Paid Faster with the goLance Virtual Card Need your money sooner? Get a goLance Virtual Card and start using it instantly for online transactions. The goLance Virtual Card is a fast, flexible, ...

You can now add goLance virtual cards to Apple Pay, Google Pay, and Samsung Pay for quick and convenient use in stores, online, and other services. This feature allows you to make instant payments ...

Keep Communication on goLanceEngaging in communication or payments outside of goLance carries significant risk and bypasses our built-in fraud detection systems. To ensure your protection, we stron...

Yes. Completing your profile helps improve your visibility on goLance and can increase your chances of getting hired. Making your profile visible to clientsTo make your profile visible to other cli...

Your privacy is our priority, so your personal information is protected and encrypted. For the best protection, we recommend that you follow these steps to ensure your account is safe. How to Secur...

If you see this message, it means that your documents are being reviewed by the Security Department.  Please allow approximately 2-3 days for the review process to complete and for your account to ...

This error shows when you are trying to upload a file to our system that is too large. Solutions: Resize the file to be smaller, and try again. Upload the file to Google Docs or another third-part...

Exclusive Contractor Exclusive contractors can only work exclusively with the Company and not as an independent contractor. Your profile, photos, and job proposals will have the company brand on t...

To help maintain a safe and trustworthy environment for clients and freelancers, all users on goLance are required to follow our platform rules and Terms of Service. If these rules are violated, yo...

The following file types are permitted to be sent as attachments within the goLance message platform: .doc, .xls, .xlsx, .csv, .ppt, .jpg,. jpeg, .png, .gif, .pdf, .mp3, .ogg, .wav, .mp4, .webm, .m...