goLance Support

Exclusive Contractor Exclusive contractors can only work exclusively with the Company and not as an independent contractor. Your profile, photos, and job proposals will have the company brand on t...

At goLance, it is important to follow our job rules to ensure a positive experience for both clients and contractors. As a part of our commitment to upholding these standards, we monitor all jobs p...

To ensure the safety of our clients and freelancers, we have established rules that all goLance users must follow. Failure to adhere to these rules or our Terms of Service may result in the blockin...

goLance is dedicated to creating a secure and professional platform for all users. We take every reported issue seriously and encourage our users to report any suspicious activity or violations of...

The following file types are permitted to be sent as attachments within the goLance message platform: .doc, .xls, .xlsx, .csv, .ppt, .jpg,. jpeg, .png, .gif, .pdf, .mp3, .ogg, .wav, .mp4, .webm, .m...

When using goLance, it's essential to comply with all Terms of Service to avoid account holds that could result in account interruptions and a loss of your hard-earned reputation. Here are some ti...

An existing conversation can be closed automatically if your job proposal has been declined or if your client has been banned.

At goLance, ensuring the safety and security of our platform is a top priority. To this end, we may require you to pass an ID verification process. This process is mandatory for compliance and secu...

We're sorry to see you go! If you have decided to close your goLance account, here's what you need to know before contacting customer service to do so: Close all your active contracts: If you have ...

An agency is a company made on goLance that has more than one company member, that does work for clients on a contractual basis. The agency's company members do not become the client's contractors....