goLance Support

The following file types are permitted to be sent as attachments within the goLance message platform: .doc, .xls, .xlsx, .csv, .ppt, .jpg,. jpeg, .png, .gif, .pdf, .mp3, .ogg, .wav, .mp4, .webm, .m...

When using goLance, it's essential to comply with all Terms of Service to avoid account holds that could result in account interruptions and a loss of your hard-earned reputation. Here are some ti...

An existing conversation can be closed automatically if your job proposal has been declined or if your client has been banned.

At goLance, ensuring the safety and security of our platform is a top priority. To this end, we may require you to pass an ID verification process. This process is mandatory for compliance and secu...

We're sorry to see you go! If you have decided to close your goLance account, here's what you need to know before contacting customer service to do so: Close all your active contracts: If you have ...

An agency is a company made on goLance that has more than one company member, that does work for clients on a contractual basis. The agency's company members do not become the client's contractors....

An applicant is a freelancer, or agency, who has sent a proposal to a job. Clients who receive proposals will review the applicant's profile.

Bonus payments are initiated by the client.  A bonus can be sent for any active contract on goLance. The company can attach a message and select the desired payment method when paying for the bonu...

A client is a person or a business that intends to hire freelancers.

A company is a sub-category of a client or freelancer's account. It generally represents a business and helps with reporting and paying contractors.