goLance Support

You can change your password at any time by going to your Account Settings. You must enter your current password before entering a new password. Click on your avatar and select Account Settings Cl...

How to Close Your goLance Account We're sorry to see you go! If you have decided to close your goLance account, here's what you need to know before contacting customer service to do so: Close all ...

You can update your account information at any time, but some edits might require verification such as changing withdrawal methods, name, phone number, or address changes. Click on your profile p...

The W-9 and W-8BEN are U.S. tax forms used to determine your tax status as a U.S. or non-U.S. person. These forms help goLance and the IRS comply with local regulations. You must have a completed ...

You should first ensure that your contract is set up to submit invoices to your client. You can check this in your contract settings. By default, it is NOT enabled. Ask your client to enable it, t...

The goMeter is an app that can be used by freelancers to log time and track activities. The app captures screenshots of the device roughly every ten minutes and it is attached to the work diary on...

What are Activity Codes? goLance offers users a great way to report activities. For hourly contracts, clients can list activity codes relevant to a contractor's daily tasks. This can help both the...

Below are solutions to potential issues that can arise with your goMeter installation and use within Mac/OSX:Problem: A macOS user cannot open goMeter - it is closed soon after the user has launche...

If you are having problems with the goMeter, please start by uninstalling it, and installing the newest version here . If you are still experiencing problems after re-installing, please try the ti...

There are two ways to change the description/notes on your work diary. You can either change the note while you are working. You can change a note for a time that has passed. Via the goMeter: To...