goLance Support

goLance has two main account types: Client accounts and Freelancer/Agency accounts.Your account type determines which features are available to you. Because account types cannot be changed after re...

If you review a freelancer’s Work Diary and believe that certain tracked time should not be paid, you can open a dispute directly from the freelancer’s hourly contract. This process will allow you ...

The Work Diary gives clients visibility into the time freelancers track on hourly contracts. You can review logged hours, productivity and activity levels, screenshots, task information, and other ...

Posting a job on goLance allows you to connect with freelancers based on your project requirements, skills, location preferences, and company culture. You can create a job from scratch, use AI to g...

Clients can manage payment methods in two separate areas of goLance:Their personal accountTheir company profileUpdating one location does not automatically update the other. Freelancer payments are...

The Work Diary provides transparency for hourly contracts on goLance. Freelancers can review their logged hours, activity data, screenshots, and manual time, while clients can review the work compl...

How to Find Freelancers on goLancegoLance gives clients several tools to search for freelancers, review their experience, and contact or hire suitable candidates. Completing your Cultural Assessmen...

How to View Client Analytics on goLanceThe Analytics section gives clients an overview of their spending, tracked time, milestones, scheduled payments, and bonuses across their goLance contracts.Wh...

goPoints is goLance's loyalty program that rewards freelancers for receiving payments through the platform. You can use your points to book hotels, flights, and other travel experiences.Who Can Ear...

If you need help with your goLance account, payments, contracts, ID verification, or any other platform-related issue, you can contact the goLance Support team using one of the methods below.Contac...