If you are experiencing issues with goMeter, we recommend reviewing our troubleshooting guides first, as they may help resolve common issues quickly.
Helpful troubleshooting articles:
Contact Support Through goMeter
If the issue continues after troubleshooting, you can contact Support directly through goMeter.
- Open the goMeter application
- Click your name in the bottom-left corner of the app
- Select Contact Support
- The goLance Knowledge Base will open
- Open the chat window in the bottom-right corner of the page
Information to Include When Reporting an Issue
To help us investigate your issue faster, please include the following information:
Problem Details
Provide a detailed description of the issue, including:
- What happened
- What you expected to happen
- Any error messages you received
If possible, also include:
- Screenshots
- Screen recordings or videos
Operating System Information
Please provide:
- Your operating system (Windows or Mac)
- Your operating system version
Example:
- Windows 11
- macOS Sonoma
goMeter Version
Include the version of goMeter you are currently using.
Providing complete information helps our team troubleshoot issues more efficiently and resolve them as quickly as possible.
Our Support team will get back to you as soon as possible.
Need Help? We hope this guide was helpful! If you have questions or need additional assistance, please contact our support team through the goLance chatbot. Our team is happy to provide further guidance.