goLance Support

While disputes are uncommon, there may be situations where a client and freelancer encounter issues during a project. In most cases, the best approach is open communication—discuss the issue, iden...

Your safety and privacy are extremely important. While goLance works to keep your data secure, protecting your account also depends on following good security practices.Below are some recommended s...

Keeping your account and contracts secure is important for both clients and freelancers. Following good security practices can help protect your work, payments, and personal information while using...

Please contact our support team immediately through the goLance chatbot to report the user. We will investigate the case thoroughly and block the account if fraudulent activity is confirmed.While w...

Reach an 80% completion score to unlock visibility controls. Visit your Profile Insights to toggle your goLance public status on or off. Need Help? We hope this guide was helpful! If you have quest...

You can manage your email notification preferences at any time from your Account Settings.How to Update Your Email NotificationsClick your profile picture in the top-right cornerSelect Account Sett...

You can update your password at any time from your Account Settings.Change Your PasswordTo update your password:Click your profile picture (avatar) in the top-right cornerSelect Account SettingsGo ...

How to Close Your goLance AccountWe’re sorry to see you go. Before deleting your account, please follow the steps below to ensure everything is completed properly.Before You Delete Your Account1. C...

goLance requires all users to complete a tax form before they can withdraw earnings or accept new offers. The W-9 and W-8BEN are U.S. tax forms used to determine whether you are considered a U.S. o...

You should first ensure that your contract is set up to submit invoices to your client.You may submit a manual invoice under your contract page. To send a manual invoice, follow these steps:Click o...