While disputes are uncommon, there may be situations where a client and freelancer encounter issues during a project. In most cases, the best approach is open communication—discuss the issue, identify what went wrong, and work together toward a resolution.
If an agreement cannot be reached, goLance offers a formal dispute process to help resolve the matter.
Dispute Eligibility
The dispute process is available only if:
- There is an active goLance contract between the client and freelancer
- The disputed time was tracked using the goMeter for that contract
How the Dispute Process Works
Both parties will be asked to provide:
- A detailed description of the issue
- Supporting evidence (e.g., screenshots, documents, or conversation logs)
A dedicated goLance investigation team will review the case and make a final decision.
- The winning party will be charged a 5% fee of the total disputed amount
- Once the dispute is resolved, neither party will be able to leave a review for the other
Tips for Managing Disputes
- Remain polite and professional
- Focus on finding a constructive resolution
- Provide clear, objective evidence to support your case
How to Open a Dispute
Need Help? We hope this guide was helpful! If you have questions or need additional assistance, please contact our support team through the goLance chatbot. Our team is happy to provide further guidance.