If you see an error message stating that certain account actions are restricted, it usually means your account is currently under review.
This can apply to both freelancers and clients. While your account is under review, some platform actions may be temporarily limited until the review is completed or the required verification steps are submitted.
We recommend contacting our support team for guidance through the goLance chatbot.
Why Are My Account Actions Restricted?
goLance may restrict certain actions when an account is under review for security, compliance, or verification purposes.
This does not always mean you have done something wrong. In many cases, the restriction is related to required account verification or additional information needed to complete the review.
Actions That May Be Restricted
Depending on your account status, you may be unable to complete certain actions, such as:
- Sending messages to freelancers or clients
- Accepting offers
- Sending offers
- Withdrawing funds
- Sending bonus payments or any type of payment
- Updating payment or withdrawal method information
- Completing other account-related actions
If you try to complete one of these actions, you may see an error message.
What You Should Do
If your account actions are restricted, please follow the instructions shown in your account and contact goLance support.
In most cases, you should:
- Complete your ID verification if prompted
- Submit any required documents or information
Completing the requested verification steps helps the team review your account and restore access to restricted actions as quickly as possible.
Important Notes
- Account restrictions are usually temporary while your account is under review
- Some actions may remain unavailable until ID verification is completed
- goLance Support can help confirm what is required for your account
- Completing verification promptly can help avoid further delays
Once your account review is complete and any required verification is approved, restricted actions should become available again
Need Help? We hope this guide was helpful! If you have questions or need additional assistance, please contact our support team through the goLance chatbot. Our team is happy to provide further guidance.