Keeping your account and contracts secure is important for both clients and freelancers. Following good security practices can help protect your work, payments, and personal information while using goLance.

Below are some recommendations to help keep your experience safe and secure.

Review Feedback and Work History

Before hiring a freelancer or accepting a job from a client, review their profile information carefully.

Things to review include:

• Feedback score
• Work history
• Reviews from previous contracts
• Overall profile details

Feedback scores should not be the only factor in your decision, but they can help provide insight into a user's reliability and previous working relationships.

Use goMeter for Hourly Contracts

For hourly contracts, use goLance's goMeter to track work activity.

goMeter helps:

• Clients verify hours worked
• Freelancers document completed work
• Create transparency for both parties

Using goMeter provides additional protection for both freelancers and clients.

Review Work Before Payments Are Finalized

Take time to review completed work and Work Diary entries to ensure assigned tasks have been completed correctly.

If you have concerns:

• Contact the freelancer or client immediately
• Address issues as early as possible

Important

If no action is taken during the review period:

• The workweek will be finalized
• A dispute can no longer be submitted

Understand the Security Period

goLance uses a security period to help ensure payments are processed correctly and securely.

This additional step helps protect both clients and freelancers during payment processing.

Always Pay Through goLance

For maximum protection, always send and receive payments through goLance.

Payments made outside of the platform may result in:

• Reduced protection for both parties
• Limited ability for goLance to assist with disputes or payment issues

Important

If payments are made outside of goLance, the platform may not be able to provide support related to those transactions.

Secure Your Account

Take additional steps to protect your account:

• Create a strong and unique password
• Enable Multi-Factor Authentication (MFA)
• Log out when using shared devices
• Monitor your account and balances regularly for unusual activity

Learn How to Recognize Scams

Scams can happen on any online platform, so staying alert is important.

To help protect yourself:

• Only communicate through goLance secure chat
• Never send money outside of goLance
• Be cautious of unusual or suspicious requests
• Report suspicious activity immediately

Examples of suspicious behavior include:

• Requests to send or receive payments outside goLance
• Requests for personal or sensitive information
• Requests involving illegal activities
• Unusual payment requests

If something feels suspicious or inappropriate, use the platform's reporting tools and contact Support.

Following these security practices can help protect your account, your contracts, and your experience on goLance.

Need Help? We hope this guide was helpful! If you have questions or need additional assistance, please contact our support team through the goLance chatbot. Our team is happy to provide further guidance.