We take the security and safety of your account seriously. If you believe your account may be compromised, please contact goLance Support immediately.
In the meantime, follow the steps below to help secure your account.
Step 1: Change Your Password
If you suspect unauthorized access to your account, change your password as soon as possible. When creating a new password, be sure to:
Choose a strong and unique password.
Use a combination of characters, including uppercase letters, lowercase letters, numbers, and symbols.
Avoid using common words or easily guessed personal information.
Never share your password with anyone.
Important: No one from goLance will ever ask you to share your password.
Step 2: Enable Multi-Factor Authentication (MFA)
Multi-Factor Authentication (MFA) adds an extra layer of security to your account. When MFA is enabled, you will need an additional verification code during login to confirm your identity. Setting up MFA helps protect your account even if someone manages to guess or steal your password.
Step 3: Stay Alert for Phishing Attempts
Scammers may try to gain access to your information through fake emails, websites, or messages. Learning to recognize these phishing attempts is crucial to preventing account compromise. To help protect yourself:
Avoid clicking on suspicious links.
Be cautious with unexpected emails or messages.
Never share passwords or verification codes.
Verify the source of a request before providing any personal information.
Step 4: Monitor Your Account Activity
Review your account regularly for unusual activity. If you notice anything suspicious, contact Support immediately. Check specifically for:
Unexpected profile changes.
Unknown messages or actions sent from your account.
Unrecognized payments or transactions.
Any account activity you do not remember making.
Step 5: Secure Your Email Account
Your email account is closely connected to your goLance account security. If you believe someone may still have access to your accounts, take these steps:
Secure your email account first by updating your email password and contacting your provider if needed.
Enable MFA on your email account if the provider offers it.
Secure your goLance account only after your email is safe, by changing your goLance password and enabling MFA.
Step 6: Keep Your MFA Device Secure
Make sure the device used to receive your MFA verification codes is secure and accessible only to you. If you lose your device or no longer have access to your MFA codes, please contact goLance Support for assistance.
Additional Security Tips
Taking a few proactive security steps can greatly reduce the risk of unauthorized access. We highly recommend reviewing our security resources for additional information on:
Recognizing and avoiding scams.
Practicing safe browsing habits.
Protecting your sensitive personal information.
Maintaining long-term account security.
Need Help? We hope this guide was helpful! If you have questions or need additional assistance, please contact our support team through the goLance chatbot. Our team is happy to provide further guidance.