goLance Support

We take the security and safety of your account seriously. If you believe your account may be compromised, please contact goLance Support immediately.In the meantime, follow the steps below to help...

If you don't have access to your authentication code, you can reset the MFA using a recovery code. If you do not have access to the recovery code we recommend contact Support Team. Steps to reset y...

Search engines like Google routinely crawl and store public information from goLance in their own databases. Because these platforms operate independently, goLance has no control over when their s...

While disputes are uncommon, there may be situations where a client and freelancer encounter issues during a project. In most cases, the best approach is open communication—discuss the issue, iden...

Your safety and privacy are extremely important. While goLance works to keep your data secure, protecting your account also depends on following good security practices.Below are some recommended s...

Keeping your account and contracts secure is important for both clients and freelancers. Following good security practices can help protect your work, payments, and personal information while using...

Please contact our support team immediately through the goLance chatbot to report the user. We will investigate the case thoroughly and block the account if fraudulent activity is confirmed.While w...

Reach an 80% completion score to unlock visibility controls. Visit your Profile Insights to toggle your goLance public status on or off. Need Help? We hope this guide was helpful! If you have quest...

You can manage your email notification preferences at any time from your Account Settings.How to Update Your Email NotificationsClick your profile picture in the top-right cornerSelect Account Sett...

You can update your password at any time from your Account Settings.Change Your PasswordTo update your password:Click your profile picture (avatar) in the top-right cornerSelect Account SettingsGo ...