goLance Support

A job offer is sent to a freelancer by a client who needs a task completed. A job offer can be sent to any user on the goLance platform, no matter whether they have applied for the job or not. Offe...

A proposal is a freelancer's quote sent to a specific job. Freelancers include a cover letter and their rate in their proposals. To send a proposal, a freelancer's account needs to be completed to ...

Once you have signed up for goLance, your profile will not be visible to the public until you have completed at least 80% of your profile.  Once you have completed 80% of your profile, it will auto...

goLance takes your privacy very seriously.Learn how goLance is complying with the latest in General Data Protection Regulation (GDPR) to keep your data secure and safe. 

goLance takes your privacy very seriously. We use the very latest advancements in security software and system security protocols. You can refer to our Privacy Policy for more information. goLance ...

Multi-Factor Authentication is a process that requires an account holder to use more than one authentication method for successful authentication. For example, your password as well as a code from ...

We take the security and safety of your account seriously. If you suspect your account is compromised, reach out to us immediately. Please also take the following steps: Change your Password.a. ...

If you don't have access to your authentication code, you can reset the MFA using a recovery code.Important: You should get a code in advance. If you haven’t saved your code, you should contact our...

Search engines like Google can collect public information about you from goLance and store it in their databases. Unfortunately, goLance has no control over when these databases are reset or cleare...

If you need to dispute hours please follow the instructions in this link. Tips on Monitoring Screenshots.  While it's uncommon, there may be times when a freelancer and a client encounter a proble...