Communication on goLance: Secure, Real-Time Messaging
goLance offers a built-in messaging system designed to facilitate seamless, real-time communication between clients and freelancers. To ensure you never miss an update, the system includes automatic email notifications for every message sent to your inbox.
How to Start a Conversation: You can initiate a message directly from the Contract Page by clicking the "Message" button located at the top right. This system is the designated hub for discussing project details, sending deliverables, and exchanging essential documents.
Existing messages and conversations can be accessed by clicking on the message bubble icon at the top right of the page.
Stay Secure: Why Communication on goLance Matters
To ensure a safe and successful collaboration, all job-related discussions and file exchanges should take place exclusively within the goLance platform. Keeping your workflow on-platform is the only way to guarantee full protection for both clients and freelancers.
The goLance Protection Guarantee
When you use our built-in messaging and payment tools, you benefit from:
Fraud Prevention: Our systems monitor for suspicious activity to keep your data and funds safe.
Dispute Resolution: goLance can only provide mediation and support for jobs documented within the platform.
Secure Infrastructure: Our messaging system is designed for high-efficiency communication and secure file sharing.
[!WARNING] Communication outside of goLance significantly increases your risk. Moving off-platform limits our ability to assist you in the event of a dispute or fraudulent activity.
File Sharing & Attachments
Our messaging system supports a wide variety of file types to help you get the job done. You may upload attachments up to 10MB in the following formats:
Documents:
.doc,.xls,.xlsx,.csv,.ppt,.pdfImages:
.jpg,.jpeg,.png,.gifAudio:
.mp3,.ogg,.wavVideo:
.mp4,.webm,.mpeg,.movArchives:
.zip,.rar
Report Suspicious Activity
Help us keep our community safe. If a user asks you to move communication off-platform or suggests suspicious payment methods, please contact goLance Support immediately.
Need Help? We hope this guide was helpful! If you have questions or need additional assistance, please contact our support team through the goLance chatbot. Our team is happy to provide further guidance.