When using goLance, it's essential to comply with all Terms of Service to avoid account holds that could result in account interruptions and a loss of your hard-earned reputation. Here are some tips to help you avoid the most common violations:
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Identity Uncertainty and Account Sharing Always use your own accurate and verifiable information on your profile, including a clear photo of yourself. Never allow anyone else to use your account, and don't log into a client's account on their behalf. Instead, have them add you to their team with appropriate permissions. Respond quickly to all requests for phone verification or ID verification.
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Receiving Payments Always receive payment through goLance. If a client proposes to pay you outside of goLance, decline and let us know.
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Failing to Perform on Your Contracts When you accept a project, you promise to complete the work and deliver high-quality results. Ensure that your business, skills, qualifications, and services are accurately described on your profile. Misrepresenting your abilities or failing to fulfill your contract responsibilities can result in low client satisfaction and payment disputes.
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Multiple Logins or Wrong Account Type Use the same login for all work on goLance, whether you're selling your own services as a freelancer, managing an agency, or hiring others as a client.
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Contact Information Sharing Keep contact with potential clients within goLance. Your profile should not include your phone, email, or other direct contact information, like Skype IDs.
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Spam and Harassment Always treat everyone with respect and professional courtesy in all communications. Tailor your applications to the needs of each job and client. Don't send the same cover letter repeatedly or excessively message anyone.
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Feedback Abuse Great feedback is earned, not forced. Never pressure clients to give you good feedback, and don't withhold work until feedback is left. It's acceptable to let clients know that you strive to provide high-quality work and earn good ratings or to ask for feedback to be left.
Knowing and following your obligations when using goLance is essential for you to thrive and earn top-rated status. If you notice unsafe behavior, don't hesitate to inform goLance. Together, we maintain a vibrant and safe marketplace.