If you see the message "Verification Is Under Review", it means that your submitted documents are currently being reviewed by the Security team as part of the verification process.
This is a standard review process and does not necessarily indicate an issue with your account.
What You Should Do
If you see this message:
- Make sure you have completed all requested identity verification steps
- Ensure that all required documents have been submitted successfully
- Contact goLance Support via chat or email for assistance
Review Time
The review process typically takes approximately:
2–3 business days
Please note that processing times can vary depending on review volume or if additional verification is needed.
If the Review Is Taking Longer Than Expected
If your account remains under review beyond the expected timeframe:
- Contact goLance Support for assistance
- Our team can review the status of your verification request and help investigate further
Completing all requested verification steps promptly can help avoid delays and get your account fully verified as quickly as possible.
Need Help? We hope this guide was helpful! If you have questions or need additional assistance, please contact our support team through the goLance chatbot. Our team is happy to provide further guidance.