Clients can manage payment methods in two separate areas of goLance:
- Their personal account
- Their company profile
Updating one location does not automatically update the other. Freelancer payments are charged to the payment method selected in the company profile, not simply the primary payment method on the personal account.
What Is the Difference Between Personal and Company Payment Methods?
Payment methods saved under your personal account are available to you as the account owner.
Payment methods assigned under your company profile are used for company expenses, including payments to freelancers working under that company.
Changing, removing, or setting a new primary payment method on your personal account does not automatically change the payment method assigned to your company.
How Do I Add a Payment Method to My Personal Account?
- Sign in to your goLance account.
- Select Payments from the left-side menu.
- Open the Payment Methods tab.
- Select Add Payment Method in the upper-right corner.
- Choose the type of payment method you want to add:
- Credit or debit card
- Bank account
- Enter the required payment information.
- Submit the form.
Once added successfully, the new method will appear in your Payment Methods list. You can save and manage multiple payment methods from this page.
Does Adding a Payment Method Change How My Company Is Charged?
No.
Adding a payment method to your personal account only makes it available on your account. It does not automatically assign that method to your company.
You must separately select the payment method under your company’s Finance settings before it will be used for freelancer payments.
How Do I Change the Payment Method Used by My Company?
- Select My Companies from the left-side menu.
- Choose the company you want to manage.
- Select Finance from the company-specific menu.
- Locate the Payment Method section.
- Select the Edit button shown with a pencil icon.
- Choose the payment method you want the company to use.
- Select Save.
The newly selected method will then be used for future freelancer charges associated with that company.
What if I Do Not Have a Company Profile?
You can create a company profile from the My Companies page.
After creating it, open the company profile and go to Finance to select the payment method that should be used for company charges.
Which Payment Methods Can I Assign to My Company?
The company payment-method selector displays payment methods that have already been added to your account.
Add the card or bank account under Payments → Payment Methods first. You can then open My Companies → Finance and assign it to the company.
Why Was a Different Payment Method Charged?
This may happen when you update the primary method on your personal account but do not update the payment method assigned to the company.
Company freelancer payments are always charged to the method selected under:
My Companies → Finance → Payment Method
The personal account’s primary payment method does not override the company selection.
Should I Update Both Locations?
Yes. When changing the payment method you use on goLance, review both:
- Payments → Payment Methods
- My Companies → Finance
Updating both locations helps ensure that personal and company charges are processed using the correct payment method.
Need Help? We hope this guide was helpful! If you have questions or need additional assistance, please contact our support team through the goLance chatbot. Our team is happy to provide further guidance.