Mango AI is an AI assistant available to goLance clients. It uses information from your goLance account to help you quickly find answers about contracts, freelancer activity, productivity, spending, PTO, disputes, and other workforce information.
Mango can also answer questions about how goLance features work, making it useful for both account-specific insights and general Help Center guidance.
Note: Mango AI can make mistakes. Always double-check important information before taking action.
How Do I Access Mango AI?
- Sign in to your goLance client account.
- On the Homepage, locate the Ask Mango field at the top of the page.
- Enter your own question or select one of the suggested prompts.
To access your regular client dashboard, scroll down below the Mango AI section.
What Can I Ask Mango AI?
You can enter your own question or use one of Mango’s suggested prompt categories.
My Prompts
Use My Prompts to save questions you want to ask regularly.
Contracts
Ask about topics such as:
- Open, closed, or paused contracts
- Hourly contracts
- Weekly hour limits
- Freelancer contract history
- Other contract-related information
Productivity
Ask about:
- Freelancer hours
- Activity levels
- Manual time
- Work Diary activity
- Productivity changes
- Comparisons between freelancers
Disputes
Ask about:
- Open disputes
- Dispute status
- Disputed snapshots
- How the dispute process works
- Guidance for avoiding disputes
Help Center
Ask how goLance features work, including:
- Creating contracts
- Reviewing hours
- Milestone billing
- Payment cycles
- Bonuses
- goMeter activity tracking
- Pausing or closing contracts
Selecting a suggested prompt automatically submits that question to Mango.
How Do I Create a Saved Prompt?
The My Prompts section lets you save questions for quick access later.
- Select My Prompts.
- Click + New Prompt.
- Enter the question or instruction you want to save.
- Click Save.
Select the X if you want to cancel without saving.
Once saved, the prompt appears under My Prompts.
When you hover over a saved prompt, you can use the available actions to:
- Run the prompt
- Edit it
- Delete it
What Happens When I Run a Prompt?
When you run a saved or suggested prompt, Mango opens in a panel on the right side of your dashboard and automatically submits the selected question.
Depending on your question, Mango may review information from several areas of your account, such as:
- Contracts
- Freelancers
- Tasks
- Payments
- Work activity
Responses may include:
- Written explanations
- Summaries
- Tables
- Account data
- Links to relevant areas of goLance
For example, a productivity question may return tracked hours and activity levels by date, while a contract question may compare hours worked against weekly contract limits.
Mango may also suggest a follow-up question after providing its response.
Can I Ask Follow-Up Questions?
Yes.
Use the Ask Mango field at the bottom of the conversation to continue asking questions.
You can use follow-up questions to:
- Ask for more detail
- Request a different breakdown
- Compare information
- Clarify part of the response
- Continue exploring the same topic
Mango may also display suggested follow-up questions based on its previous response.
What Controls Are Available in a Mango Conversation?
At the top of the Mango panel, you can:
- Start a New Conversation
- Maximize Mango into a full-page view
- Close the panel
Below your submitted prompt, you can:
- Copy the prompt
- Edit the prompt
At the bottom of a Mango response, you can:
- Copy the response
- Provide positive or negative feedback
- Select Retry
What Does Retry Do?
Retry runs the same prompt again.
When selected, Mango removes the previous response and processes the prompt again to generate a new answer.
This can be useful if you want Mango to provide a different response to the same question.
Can Mango Show Account-Specific Information?
Yes.
Mango can use information from your goLance account to provide answers about areas such as:
- Contracts
- Freelancer activity
- Productivity
- Spending
- Payments
- PTO
- Disputes
- Other workforce information
The information returned depends on your question and the account data available to Mango.
Can Mango Explain How goLance Features Work?
Yes.
The Help Center prompt category allows you to ask general questions about using goLance.
For example, you can ask about:
- Contract creation
- Work Diary reviews
- Milestone payments
- Bonuses
- Payment cycles
- goMeter
- Contract management
This makes Mango useful both for reviewing your own account and for getting guidance on goLance features.
Does Mango AI Replace the Client Dashboard?
No.
Mango AI appears at the top of the client Homepage, while the regular Client Dashboard remains available below it.
When a Mango conversation opens in the side panel, you can still see the dashboard behind it.
You can also:
- Maximize Mango when you want more space to review a response
- Close the panel when you are finished
- Scroll down to continue using your dashboard
Should I Always Rely on Mango’s Answers?
Mango is designed to help you find and understand information more quickly, but AI-generated responses can contain mistakes.
For important decisions, especially those involving payments, contracts, disputes, or freelancer activity, review the relevant information directly in goLance before taking action.
Need Help? We hope this guide was helpful! If you have questions or need additional assistance, please contact our support team through the goLance chatbot. Our team is happy to provide further guidance.