Managing Contracts: Pausing and Closing
At goLance, we understand that sometimes a contract needs to end earlier than expected. While we provide the flexibility to pause or close a contract, it is important to consider the following details before taking action.
Closing a Contract
Once a contract is closed, please keep the following in mind:
The action is permanent: Once a contract is closed, it cannot be reopened or modified.
Time logging stops: Freelancers will no longer be able to edit the work diary or log additional time.
Feedback window: Both the freelancer and the client will have a designated period to leave feedback on the project.
Hourly billing: For hourly contracts, the client will be billed for all logged time up until the moment of closure. If necessary, a dispute may be filed before or after closing the contract.
Fixed-cost escrow: For fixed-cost contracts, any funds remaining in escrow will be released back to the client upon closure.
Post-contract bonuses: A client may still send a bonus to a freelancer after a contract has been closed.
How to Close a Contract:
Hover over the Jobs Manager tab and select the contract type.
Click on the name of the contract you wish to end.
Click on the three dots menu in the top right corner.
Select "Close Contract" from the pop-up window and confirm your choice.
Important Note: We strongly recommend discussing the situation with your freelancer before closing a contract. Abruptly ending a project can lead to negative feedback. If you are experiencing issues or need assistance, our support team is always available to help you find a resolution.
Pausing a Contract
A contract can be paused at any time by the client or by goLance for reasons related to security, platform conduct, or account issues.
Billing Suspension: If a contract is paused, the freelancer cannot continue billing until it is unpaused.
Next Steps for Freelancers: If you notice your contract is paused, stop all work immediately and contact the client. If the client is unresponsive, please contact customer support for assistance.
Stay Protected: If a client asks you to continue working or offers payment outside of the goLance platform, decline the request and report it to support. Working outside of goLance voids our payment protection, and we cannot assist you if the client fails to pay.
By following these guidelines and understanding the impact of pausing or closing a contract, you can make informed decisions while maintaining a positive professional reputation.
Learn about Disputes.
Need Help? We hope this guide was helpful! If you have questions or need additional assistance, please contact our support team through the goLance chatbot. Our team is happy to provide further guidance.